A traveller walking a colourful colonial street
Travel knowledge hub

Everything worth knowing before you go

Packing, passports, budgets, insurance, seasons and choosing between resorts — plus the questions travellers ask us most.

Guides

Guides worth reading before you book

Short, practical guidance we find ourselves repeating — written down so you have it before you need it.

Packing

Packing for an all-inclusive

Resort dress codes are real: most à la carte restaurants ask for closed shoes and long trousers for men in the evening. Pack one smart outfit per two nights, reef-safe sunscreen, a light cover-up for air-conditioned dining, and small USD notes for housekeeping and bar staff. Leave room in the case — you will buy rum.

Documents

Passports and entry requirements

Check three things before booking: that your passport has at least six months' validity beyond your return date, that you have any blank pages required, and what your destination currently asks of your specific passport. Requirements change with little notice, so we verify at proposal stage and again before departure — and always point you to the official government source.

First-timers

Your first international trip

Arrive three hours before an international departure. Keep your passport, printed confirmation and payment card in your carry-on. Tell your bank you're travelling. Photograph your passport and store it somewhere reachable without your phone. Book the airport transfer in advance — arrival is not the moment to negotiate a fare.

Hotels

Choosing between resorts

The star rating tells you less than the guest profile. Adults-only is quieter but rules out family. A large resort means more restaurants and more walking; a small one means shorter walks and a shorter menu. Beachfront matters more than pool view. And a property mid-renovation is either excellent value or a ruined week — which is exactly what we check before recommending it.

Budget

Budgeting a vacation properly

Build your budget in four parts: accommodation, flights, transfers and spending. All-inclusive covers most of the third and fourth, which is why it often works out cheaper than it first looks. Add resort fees and departure taxes where they apply, and hold back roughly ten per cent for excursions and tips you'll decide on once you're there.

Protection

Travel insurance, explained

Insurance is not automatic and it is not all the same. What matters is medical cover abroad, cancellation cover for the reasons most likely to affect you, and whether pre-existing conditions are declared. We explain in plain terms what a policy would and wouldn't cover for your particular trip, and never sell you cover you don't need.

Family

Travelling with children

Transfer time matters more than anything else with small children — an extra ninety minutes in a van undoes a good arrival. Ask about connecting rooms early; they are limited. Check whether the kids' club has age bands that actually match your children, and whether it runs on the days you're there.

Timing

Seasons, weather and value

December to April is the driest and busiest. May, June and early November usually offer the best combination of weather and rate. Hurricane season runs June to November, with the highest risk in September and October — travel then is often excellent value, and flexible booking terms are worth having.

Questions

Frequently asked questions

What exactly does Travel with ShanAn do?

We plan and reserve entire trips: property selection, room categories, flights where required, transfers, tours, insurance guidance and celebration arrangements — then support you through to check-out. One advisor, one written plan.

Are you a travel agent?

We are a travel advisory. The distinction matters: an agent books what you ask for, an advisor establishes what you should be asking for first, then arranges it and stands behind it.

Is there a fee for planning?

Proposals are free. Once you accept one, a travel planning and reservation service fee applies — it covers the research, reservations, coordination and support around your trip, and it is stated in writing before you commit.

How do payment plans work?

Most reservations can be held with a deposit, with the balance spread across a written schedule that completes before the supplier's deadline. You receive the schedule up front and a reminder before every due date.

How quickly will I hear back?

Most enquiries receive a first response within the hour during business hours, Monday to Saturday. Full proposals are usually with you the same day.

Do you book flights as well as hotels?

Yes. Flights, hotels, transfers, tours and insurance can be arranged together so the trip works as one plan rather than five separate bookings.

Do you handle visas and entry requirements?

We check the current requirements for the passport you're travelling on and tell you what's needed before you book, then confirm again closer to departure. Applications remain yours to make, and we always point you to the official source.

What if I need to change or cancel?

Every supplier sets its own terms, so the policy for your specific booking is given to you in writing before payment. If plans change, we submit the request on your behalf and see it through.

Can you arrange groups, weddings and corporate travel?

Yes. Group travel is one of our strongest areas: one rooming list, individual payment tracking, and a single point of contact for the organiser.

Do I have to spend a lot to work with you?

No. The service is the same whether the trip is a two-night resident escape or a three-week international itinerary. Luxury here describes how you're looked after, not what you spend.

Policies

Booking, payment and privacy

Proposals

Proposals are free and valid for the period stated on them. Rates and availability are live and can change until a reservation is confirmed and a deposit received.

Payments

Reservations are secured by deposit. The balance follows the written schedule issued with your confirmation and must clear before the supplier’s deadline. Late payment can result in the loss of a held rate.

Travel planning and reservation service fee

A service fee covers research, reservations, coordination and support. It is quoted before you commit and is separate from supplier costs.

Changes and cancellations

Each supplier sets its own terms. The exact policy for your booking is provided in writing before payment, and we submit any change or cancellation request on your behalf.

Travel documents and entry requirements

Travellers are responsible for holding valid passports, visas and any required health documentation. We advise on current requirements and direct you to official sources, but cannot be responsible for entry decisions made by any authority.

Privacy

Personal and passport information is collected solely to make and service your bookings, shared only with the suppliers required to deliver your trip, and never sold.

Summary only. Full terms are issued with every proposal.

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